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Access my o2 contract online and view my bill

Anonymous
Not applicable

I seem to have no services associated with my O2 account. 

I have a business account with O2, but when I login to my account, there are no services associated to my account. As a result I am not able to check any if my bills online, nor do anything else online. 

I spoke to the helpline and they helped my to change my password, which us not what I had asked for and it made no difference. I then used the chat line and the first guy who helped me reset my password again, which of course didn't help. Unfortunately he then disconnected the chat. I tried it a third time and the lady I chatted to finally decided that the problem had to do with using an iPad. Because of the missing flash player I could not access any services from an iPad. Hurray, I was glad she had an answer to the problem, however it was wrong. When I logged in on my PC I had of course still the same problem. No Services associated with my account. 

What is wrong with this???

can anyone help?

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MI5
Level 94: Supreme
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Your PC still requires flash to access it so it will depend which browser you are using too.
I'm not sure which ones actually still support flash either as most don't these days.
It really is about time O2 fixed this archaic system for biz users!
@Martin-O2 can o2 offer any help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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You need to ensure you are talking to business customer services and not just consumer customer services as the billing is not on the same system as o2 consumer customers so my o2 Consumer will not show Busimess customer informatrion

 

you are logging in here ? http://www.o2.co.uk/business/myo2business

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

Yes, I am checking in on myo2business

 

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adamtemp64
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Are you with o2 business direct or through a partner ?

 

But calling on 8002 if direct is realy the only way I can see this being resolved .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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