Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! emergency phone - regular top up no longer required?

I realise that chargeable events (calls, texts) must be made at least 6 monthly. Also I was previously told that I needed to top up every 900 or so days to retain the number and credit. However, I could not find this condition in the current T & Cs. ...

O2 says iv used 40gb of data in one day

Got an alert through saying my data usage is nearly up? I had used 1.5 gb of data in 4 days... now its saying iv used 41.5gb since yesterday.Iv not done anything different.

Tariff

Need help, I changed my tariff and when I topped up they charged me for my old one. Has anyone else had this problem and how do I resolve it?

Dear bills

I have been getting bills of over 100 a month with without being aware. I only really use mobile in house with router I have no idea what’s going on ?

Resolved! access to bills once my account has closed??

How do i access my bills July August September when my account is now closed and no longer with o2??

Resolved! Upgrade

Hi Please can you advise when i can expect to receive my new phone? Order number ms-[removed] I placed the order on 14/09/17. Thanks Emma

Resolved! BILL PAYMENTS

How do i change the payment dates on my account

Resolved! E-mailed new tariff

I was e-mailed an offer of a new tarrif of 50gb for £25.65 per month. Went on live chat but they didn’t know anything about it

Resolved! Phone being disconnected

Hi, my 10 year old daughter has just shown me messages about her phone being disconnected. I was unaware of this. I am now trying to pay it by phone but the phone has been disconnected. The online account is not working. I'm not sure what to do or wh...

Resolved! I want to cancel my contract

I there, my contract is up on October 3rd 2017 & I wish to cancel my contract .My financial circumstances have changed & I could not afford to upgrade to a new phone & contract. I would like to still keep my existing phone number.i am a BT customer s...

O2

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