Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ordered replacement phone not showing in my orders

Hi All I managed to lose my sim only phone this morning, and immediately blocked it via the telephone. An hour or so later i decided to get a cheap contract phone (moto g) as my replacement (this was 5 hours ago) I have had a confirmation mail saying...

Resolved! O2 in UK to O2 in Spain

Hi,I'm going to Spain next week. I usually have O2 travel but have taken this off because the apartment has WIFI. Am I right thinking that my family in the UK who are on O2 can ring my O2 mobile free and more importantly it is now free for me to rece...

Resolved! O2 Insurance Stock Levels & Serious Lack Of Information

Never using o2 again, will be cancelling as soon as my contract expires. So, on April the 14th I dropped my Galaxy S6 128GB phone and smashed the screen. Not a problem, I've got o2 insurance, happy days. I wish.. Called that evening, was told no prob...

Resolved! Call charges for calls & texts on web and text tariff

Please can some one tell me the standard prices for landline and mobile calls and texts if you have no alowance left on the text & web tariff

Resolved! Top up credit question

I didn't know until I lost 35p of my credit yesterday that I couldn't send a photo as a text with my big bundle tariff.I had topped up ready for my next big bundle and now I am just 35p short! What if anything can I do to stop having an unusable £9.6...

Resolved! I feel both misold and cheated by O2

I have never experienced being misold on the level that O2 has done to me and wondered if anyone has had a similar experience? I had a mobile with o2 for years and have always used them ( I have tablets and other devices also) when my iphone 4 came f...

Resolved! Cancelling

My contract is over tomorrow, I wanna cancel as it's cheaper to just get a new contract. What O2 offer directly is overpricedThe deal I've seen is actually also on O2, how do I keep my number... As it's the same network?

Resolved! Message charge for O2 survey

Hi, had a message from an O2 survey, i wanted to respond as the customer service person i spoke to was awfull. But i got warning saying they would charge me, but why? Stu

Resolved! Refresh

So..was just wondering..if you have a contract..can you use another sim free phone and just swap your sim into it and carry on with your contract..or do you have to pay off your device plan first? X

Resolved! O2 travel

i am back from holiday and want to cancel O2 travel but cant find any instructions on how to. Tried phone but told its sa 30 minute wait and god knows what cost. what do I have to do to cancel 02 trave at 1.99 day. already paid an extra 1.99 trying t...

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