Question about gettin an upgrade

[Pabloliftbar]

So i want to get an upgrade, and i have 325 pounds left of to pay my device plan, im happy to do that, but how do you know if you will get an upgrade 100%? is there a credit check when u are upgrading? Because im not a new customer and stuff. Tho i have been on a live chat, and agent told me whenever you put an order there will be a credit check. So in this case, i dont want to pay 325gbp and then get turned down on credit check or asked another 300 deposit or so. Does anyone know about it?

[Anonymous · Accepted solution]

Hi @Pabloliftbar you don’t get credit checked for upgrades 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[viridis]

Dont listen to live chat, it's exactly as @Anonymous says.

[EmilieT]

Hi @Pabloliftbar, I hope you found the info above useful  What were you thinking of upgrading to?