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jasonm3279
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Morning folks just a quick question couldn't find it anywhere else, I have a 02 contract with device and sim if after the contract period i don't want to upgrade can i just keep the same sim and number and just pay that off instead. Or would i need to get a new sim and number as the old one would cancel thanks sorry if it's a noob question.

 

Contract is due to end 18th august 2025

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MI5
Level 94: Supreme
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@jasonm3279 

Your choice.

If you do nothing, you will continue with airtime only and a rolling 30 day contract.

You can upgrade to a new sim only, which will be cheaper or a complete new contract.

Guide: Upgrading Your O2 Phone 

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 150187 Posts
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  • 28605 Solutions
Registered:

@jasonm3279 

Your choice.

If you do nothing, you will continue with airtime only and a rolling 30 day contract.

You can upgrade to a new sim only, which will be cheaper or a complete new contract.

Guide: Upgrading Your O2 Phone 

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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No need to do anything

Your contract for airtime just rolls on monthly until you either upgrade or cancel the contract

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

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jasonm3279
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Thank you just wasn't sure what would happen i thought the sim would stop working after the contract ends. o if i don't upgrade then it'll be a monthly sim

 

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jasonm3279
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Thank you just wasn't sure appreciate you're help and taking the time to reply

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jonsie
Level 94: Supreme
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