Proof of ownership for Protectyourbubble

[Anonymous]

I am currently in need of proof of ownership for protect your bubble which contains the following information: 

"This needs to confirm your name, date of purchase, the make &model and IMEI number or serial number of gadget."

I was in chats with a customer support operative but the internet connection dropped as the signal was poor on holiday. Is there anyone that can help and provide such a document to me to forward?

Best regards.

[MI5]

You should be able to print all you need from your My O2 http://www.o2.co.uk/myo2

[Anonymous]

Unfortunately any documentation on there does not complete all the criteria set out by protectyourbubble. The closest is missing the IMEI/serial number criteria which is the device plan.

[MI5 · Accepted solution]

I guess the only other way is to call CS and ask for a copy of your contract.

[Cleoriff]

Hi @Anonymous

I have been looking in MyO2 and under device details it shows the info you need?

i.e. device I am using....IMEI number and PUK number

Like this below I haven't shown the full numbers but point is... surely that is the info they require?

[Anonymous]

No longer with o2 as my provider so I don't have that unfortunately. I'll try the CS live support tomorrow. :). Thanks for the suggestions!

[jonsie]

Use the support link on the complaints page, you are most likely to be connected to a chat line in the UK