Proof of ownership

[dcopeland]

I recently lost my phone and my insurance company want to see proof of ownership which includes the IMEI number.

Unfortunately I do not have the original invoice any more.  I have called 3 times and also visited my local O2 shop with no luck.  I've been told it's not possible.  How can a technology company that employs thousands not have the ability to issue a document saying this person owned this phone with these details.

Guaranteed when the contract is due I will be cancelling it.

[madasaf1sh · Accepted solution]

@dcopeland 

You can get a proof of ownership, as I have had one from o2. 

I would try messaging o2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.  

[MI5]

@dcopeland 

You need to ask O2 for a "standard insurance letter".

There is a proforma on the system that they populate with your details and send on to you.