cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile phone proof of purchase

RyDiggle
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I used to be a pay monthly user with O2

I have moved away from O2 but i need proof of purchase of my iphone to upload to my mobile insurance portal. 

 

The proof needs to be:

 

Proof of ownership could be a purchase receipt, a despatch note or your network bill, that displays your mobile phone’s IMEI number along with it’s make & model.

If you do not have this document for your mobile phone details, you will need to contact your network provider to send you a proof of usage.

 

I cannot access the my O2 area anymore because i dont have a contract with O2 anymore. 

Message 1 of 4
2,026 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144308 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

@RyDiggle 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
2,023 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 144308 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

@RyDiggle 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
2,024 Views

RyDiggle
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Perfect,

I shall give it a go tomorrow morning slight_smile

Message 3 of 4
2,005 Views

MI5
Level 94: Supreme
  • 144308 Posts
  • 634 Topics
  • 27660 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
1,998 Views