Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data charges

Today I received a message from O2 stating I had used £1 of data. My phone is not wifi enabled and I have never made an internet connection. I live alone and the phone is always kept indoors. My phone usage amounts to two or three texts per month. Th...

Resolved! NHS Discount

I'm looking at upgrading soon and recently started a new job with the NHS. no I've had a little online chat with O2 and advised that they offer 30% NHS discount but not on any of the phones i actually want because its a new model! Why is this? what d...

Resolved! New number

Hi.i have contracted for 2years.however I would like to change my recently phone number to different number.is it possible?thank you.

Data use query

I upgraded my phone and this month I've apparently used more data than ever before yet the reality is that I've hardly been online, and absolutely nowhere near the amount I was before each month, not even close. I'm not that happy about this!

Resolved! Reordering the right phone.

Hello, I ordered a iphone but received the wrong one on Thursday 8th was told to send back (which i did on friday 9th) and order again mid week it is now wednesday 14th and my bill says I still need to pay for the phone I have sent back how long does...

Resolved! Travel query

Hello! A friend recently gave me her iPhone6 as she has upgraded and it was unwanted! I have put my O2 sim in it and it works well so far on my sim only contract. In a short while I am going to Amsterdam for a week. If I take my iPhone6 and use my si...

High data usage

I topped up today around lunch time and I went on during my break at work to see how much data I'd used and it said 34mb. However I was only scrolling through twitter for not even 10 minutes. I normally wouldn't complain but I only have 500mb a month...

Resolved! New SIM card for Moto G on PAYG.

Am I able to get a new sim card to fit my Moto G and keep the number I have from my old sim card? I've been using a Nokia 3110i and have recently upgraded my Moto G to the 3rd Gen Moto G, so now I am able to use the 'old' Moto G but as the sim cards ...

Resolved! Cancelled but still getting charged?

On the 30th of last month I cancelled my contract with o2, she said I just had to pay £15 to cancel it and then that was it. So I paid that over the phone and now have been billed this week for another £16, my phone contract never used to be £31 anyw...

Resolved! Transfer contacts from old Nokia to iphone 4 plus retrieve any messages

Hi, I have purchased an iphone 4s but while my old nokia was out of action - about 2 weeks - I had various messages and I wondered if there was any way of retrieving them? Any help gratefully appreciated

O2

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