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Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone

Joanna called me and said she would get back to me with the outcome of the port review. I've herad nothing yet and to be honest the way things have been going I'll be surprised if I get a call back today. I suppose I will have to go through the whole process again tomorrow disappointed

Posts: 84,513
Topics: 580
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Registered: ‎04-01-2009

Re: Problems porting to O2 from Vodafone


@VeeGee wrote:

Joanna called me and said she would get back to me with the outcome of the port review. I've herad nothing yet and to be honest the way things have been going I'll be surprised if I get a call back today. I suppose I will have to go through the whole process again tomorrow disappointed


In my opinion that's simply not good enough. O2 need to get their finger out and sort it with Voda.

Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone

No call back. Groundhog day again tomorrow.

Anonymous
Posts: 0

Re: Problems porting to O2 from Vodafone

O2 very rarely call back customers
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems porting to O2 from Vodafone

@VeeGee I've just heard that everything got sorted earlier today, which is great news! In case you need anything else please don't hesitate to come back and give us a shout Smiley Happy

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Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone

Yes!

 

A big thanks to Joanna who was a star and really stuck with it the last couple of days.

 

She listened to my predicament, serious personal circumstances, and when we weren’t sure how long it would take to get a resolution arranged for a basic mobile phone with a prepaid sim to be shipped to me today. Not perfect, but at least I would have a means to keep in touch with my father who’s seriously ill in hospital and my husband who in for an operation next week.

 

Late this afternoon my original issue was resolved and my old number fully ported over to my new iPhone. I can now receive calls and texts.

 

i honestly don’t think I would have had this resolved without posting on this community forum, so big thanks to EmilieT for the assistance!

More info
 

I hope O2 can take a look at their customer service and make improvements, I was close to cancelling completely and I don’t know where that would have left me as I’ve had the same number for years.