Price changes - will discounts be taken into account?

[Whinge69]

Will price rises, calculated as a percentage increase, be applied to the tariff or the to amount I actually pay?

I pay less because I have been moved over from Virgin where the tariff was less. So that I pay the same, a bolt-on discount has been applied.

Example: tariff is £17, but I pay £10 with a £7 discount.

After a 10% price hike: so new tariff is £18.70.

Will I pay £18.70 - £7 = £11.70? If so that amounts to a 17% increase. Not 10%.

Am I right to be concerned?

[MI5]

@Whinge69 

Yes it will apply to the tariff cost and your discount will be taken off that.

The price increase this year was 17.3% not 10% anyway.

Prices | O2

[Enlli]

Good question. AFAIK price rises are on the full tariff, whether this will apply to Virgin discounts it hard to say.

[Whinge69]

Somy discount will remain the same - for fairness the percentage increase should be applied to that as well as the tariff. Seems extremely unfair.

[madasaf1sh]

@Whinge69 

The price increase is before any discounts are applied so if you have a £7 discount on a £17 tariff (using this years increase will be the following

£17 +17.3% = £19.94 

- £7 discount = £12.94 you will pay which is actually if my math is correct an approx. 29.4% increase..

Edited to correct my maths... 3.855x10^6 🤣

[Whinge69]

I don't think your maths is correct - If I am paying £10 and it goes up to £12.94, that is a 29.4% increase on what I have been paying.

[MI5]

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@Whinge69 wrote:

So my discount will remain the same - for fairness the percentage increase should be applied to that as well as the tariff. Seems extremely unfair.

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Unfortunately not as everyone gets the same price rise.

If you got discount off both, you'd pay less than other customers on the same tariff.

[madasaf1sh]

Trying to do much at once and yes its a 29.4% increase... 

You would have to speak to o2 to see if they will cover the theoretical extra £2.94 per monh....

[MI5]

Maybe we should all call O2 asking them to cover our price rises 😂

[madasaf1sh]

I was thinking of invoicing them for time, every time I have to call up... 😂🤣