Solved: Left to pay

Busterpeg23 · ‎09-10-2023

Hi all can't find how much I have left to pay off device. Bought through virgin ( no details on there site ) pay monthly on rolling contract, nothing showing on 02 only monthly payment. Saying can upgrade.

Bambino · ‎09-10-2023

@Busterpeg23 Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎09-10-2023

@Busterpeg23 Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2

Enlli · ‎09-10-2023

Your device payments remain with Virgin so only they can answer that.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎09-10-2023

@Busterpeg23

What happens if you text INFO to 85075 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎09-10-2023

Nothing will happen, as the device plan is still managed and payments sent to Virgin Media, as they have been decoupled by the migration... Only the Airtime was moved to o2. as @Enlli said and it even says so here https://community.o2.co.uk/t5/New-to-O2/Virgin-Mobile-to-O2-All-you-need-to-know/m-p/1607022#M12

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎09-10-2023

I know. Just wondered as none of us can try it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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