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Price changes - will discounts be taken into account?

Whinge69
Level 1: Joiner
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on ‎09-10-2023 18:09

on ‎09-10-2023 18:09

Will price rises, calculated as a percentage increase, be applied to the tariff or the to amount I actually pay?

I pay less because I have been moved over from Virgin where the tariff was less. So that I pay the same, a bolt-on discount has been applied.

Example: tariff is £17, but I pay £10 with a £7 discount.

After a 10% price hike: so new tariff is £18.70.

 

Will I pay £18.70 - £7 = £11.70? If so that amounts to a 17% increase. Not 10%.

 

Am I right to be concerned?

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MI5
Level 94: Supreme
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on ‎09-10-2023 18:45

on ‎09-10-2023 18:45

I did similar with Vodafone years ago - my time to visit a store to resolve issues and my parking charges - I was paid without question slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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