Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ear bud promotion

Hi, I haven't received my code for the ear bud promotion, when I took on my contract there was an offer with the samsung ear bud 2 pro for £1, I was told I would receive a code to redeem on samsung site. It hasn't come through and I was wondering how...

Removing an unused Sync

Hello I currently have two airtime plans with you, sync-1 was created as a choice by myself where as sync-2 came as part of the Apple Watch Ultra 2 I recently got from yourselves. I would like Sync-1 to be removed as it is no longer in use and I am b...

Error message when trying to view and download bill

I have had this error message for many months when clicking on this option. DASH_ERR04: The account number in the target address is invalid. Why?

Refund for a payment made

I made a payment for an upgrade, but that upgrade was canceled by the agent and another payment was taken for the same amount. The £105 has not been refunded, essentially I have paid twice for 1 upgrade

Direct Debit payment

My direct debit should have been cancelled on 18th September when I changed provider and yet a payment of £32.89 was still taken on Oct. 2nd. Will you please make sure this direct debit is now cancelled and no further payments will be taken from my a...

Resolved! Latest Bill

I have just changed my phone and was informed my monthly payment would now be £22.69 and I have just received an email saying it is £23.73. Why is it more than I signed up for please?

Resolved! Microsoft charge for an app I do not have

Hi ,I keep getting charged £12.99 for a Microsoft app that I haven't ordered

Resolved! 30 day contract vs bundles

Hi. I wonder if anyone knows the difference between bundles and one month contracts? I am currently on a bundle, but want 5G. I have just discovered sim only, 30 day bundles, some (all?) of which have 5G. I’m not sure what the difference would be, co...

Resolved! Cancelling my account

I have tried repeatedly to cancel my account with O2 as I have emigrated. Yet there is no one that I can speak to. Only a machine. It is woeful customer service when you have no opportunity to cancel my out of contract account. It seems the only faci...

Resolved! O2 Bill

Hello, I am currently travelling in Mexico and when I purchased by airtime and new phone I was led to believe it was included in the travel inclusive zone- the reason I purchased my current contract. However I have just received a for £120 (£6 a day)...

O2

Forum Posts