Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Help with my phone bill

I've been trying to call o2 to see if I can pay my phone bill at a later day so I dont get cut off and I cant get through how can I get help with this

Shanice92 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Late payment

Could some one please explain why I had a email of 02 saying I could spread the remainder of my balance that I owe to them over 6 months witch I picked but then today I received a letter saying if I do not pay by the 29th further action will be taken...

Adam10 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Keeping my previous number

How do I keep my previous number?I've filled in the online form with all the details but I've now had two emails saying that the information failed the security checks. I think it's probably to do with the bit wher it requests characters from a passw...

Mark1340 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim

So I have just upgraded my phone, it stated when I was doing it if I needed a new sim or not and I clicked no, does that mean I have to put my old sim in my new phone and it will automatically upgrade? I’d anyone could help that would be great as I’m...

Rosie12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Old number not updating

I’ve moved over from Virgin, entered my pac code during the process. Got my new sim 2 days ago but the new number has not transferred yet. What should I do? I can’t get through to customer service.

Resolved! Will not let me keep my existing no

I have tried twice to keep my existing Asda phone noi get an email back from blue . Saying there is security problem,and to ring 02.tried 30 times,and cannot speak to anybody.when you are 80 years young it becomes an hassle. my regardsGordon whitehou...

Resolved! New debit card

I need to add a card for payment as my other was stolen I cannot use the link you sent as I don’t have my membership password. Can you do this for me.

Payment2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Live chat

Any body no why I can't get on live chat can't find it any were

Adam11 by Level 1: Joiner
  • 2 replies
  • 0 kudos