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Porting issues

Sam253
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on ‎10-01-2023 17:23

on ‎10-01-2023 17:23

This is now the third time that I'm trying to port my number from virgin to o2. It's supposed to happen tomorrow but I haven't received a text (when should I get this??) saying it's been booked in (same as last time) which does not make me have any faith it'll happen tomorrow. 

I don't want to loose my number that I've had all my life...can someone please help?!

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MI5
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on ‎10-01-2023 17:31

on ‎10-01-2023 17:31

@Sam253 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sam253
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on ‎10-01-2023 17:36

on ‎10-01-2023 17:36

I've contacted them by phone the first then then online chat the second time. I need someone who knows what they are doing to find out what the issue is and actually fix it 

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MI5
Level 94: Supreme
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on ‎10-01-2023 17:38

on ‎10-01-2023 17:38

The social media team will sort it for you @Sam253 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎10-01-2023 17:39

on ‎10-01-2023 17:39

I'll ask an O2 advisor. @O2Ryan, @O2Emma, or @Anonymous can one of you please assist @Sam253?

I DO NOT WORK FOR O2



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O2Emma
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on ‎10-01-2023 17:42

on ‎10-01-2023 17:42

Hi @Bambino I will pick this up thanks.

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Sam253
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on ‎10-01-2023 17:43

on ‎10-01-2023 17:43

Thank you!

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O2Emma
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on ‎10-01-2023 17:43

on ‎10-01-2023 17:43

Hi @Sam253 I will send you a private message to look into this for you.

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Sam253
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on ‎10-01-2023 17:43

on ‎10-01-2023 17:43

Thanks!

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