Solved: issue direct debit

edwin · ‎02-10-2024

Hi O2 Support Team,

I am trying to set up a direct debit for the 24-month eSIM plan, but I’m encountering an issue. When I enter my payment details, the system doesn’t seem to verify my card, and it’s unable to proceed with the setup.

I’m using my personal account, and I can’t figure out why it’s not working. Could you please assist me in resolving this issue?

Thank you for your help.

Edwin

MI5 · ‎02-10-2024

@edwin

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-10-2024

@edwin

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

edwin · ‎02-10-2024

thanks MI5,will that asap

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