on 09-12-2025 17:20
I left O2 because you broke your promise and increased the April price hike. I've cancelled my direct debit now.
So you wrote me saying you cancelled my mandate. What does this mean? Is it bad? I don't think I owe you money now.
Please explain what is happening.
on 09-12-2025 17:44
A mandate is another way of saying direct debit.
Check there's no final bill to pay.
You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
on 09-12-2025 17:49
Did you actually cancel the contract rather than just cancelling the direct debit?
Otherwise you will still be billed each month leading to debt collection agents