My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Cut my phone off

Hi you have cut my phone off I can’t ring to pay my bill please can someone call me to make payment my app isn’t even working no one can get hold of me my phone been completely cut off when I emailed you.

katie27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone broken

My samsung 10 has a broken screen and I cannot afford to fix it, been under contract for over a year , need to finish as I am paying £44 for air right now

Hooray67 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! keep my old number

hi everyone i have the code to keep my old number, what should i do?

Resolved! Anybody there?

How do you actually get to talk to someone? I am constantly redirected to the same 2 pages back and forth. So frustrating! More so because if they had an issue with me they would be available to talk!

Nandy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC code

I need to inform 02 my PAC code to bring my old number with me. The on-line form clearly doesn't work and no-one at 02 ever answers the phone! Any idea?

Kev99 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! New phone order delay

Ordered phone on 11th Nov. Online shop confirmed they had stock. Email next day no stock. Order tracker still saying no stock after a month !

Smac1411 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change my address for Volt

Hello, i’m trying to change my address to match my Virgin Media account but the app and website does not allow me to enter the address manually to match the records Virgin the moment the website says I am not entitled to Volt as Virgin is not ...

Resolved! can I order an additional sim card

Hi I have an 02 account, is there a way I can order another sim card to use in my campervan mobile router so the usage is charged as my phone?

ACampbell by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! IMEI

Screen's broken and I'm unable to retrieve my IMEI, please can this be shared?

Resolved! Spend cap

How do I remove my spend cap