Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I want my number back

I didn’t Pay my card (**********) and i want to Pay it But i don’t know how, the card doesn’t work anymore, i m in România [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! 02 migration issues

Is there anyone who can help on here with getting my 02 pay as you go number migrated to 02 monthly sim. Was told 4 days ago it would be done within 24 hours and every day since have been told the same. Now being told I’ve gotta wait 5-10 working day...

Change my address

I can’t log in you send me the code to my mobile I enter it and it just takes me back to the log in screen , I want to change my address

Resolved! Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Hi All Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?I'm interested in seeing which Extras are available but just receive a popup stating:'Something went wrong. Sorry - there's been a problem. Plea...

end of contract

i have terminated the contract with virgin since we moved into another city and they have no coverage here. we got the confirmation from virgin that the contract ended. the contract with them came with one o2 sim , how can we cancel the sim as well ?

How can I correct my first name

You have my first name as a shortened version of my full name. How can I get this changed? Under MyO2 I can edit my name but it then wants a marriage certificate or proof of name change. Neither is relevant all I need is the name changed from, for ex...

cancel bolt on

I have just added a bolt on for Zone 2 but want to change it

The order was for 6GB data, confirmation state 3GB,

When I received the confirmation it stated 3GB instead of 6GB. I contacted O2 to queried it and was told that as it was a new account when the account was up and running after 14 days it will automatically change to 6GB. However the first bill receiv...

Track order

Hello; I was due to receive my phone today. It has not arrived. my number has already been transferred and my old account (ee) deactivated. im now left with no new phone and no phone to use. I can’t log in to my o2 as it required a code to be sent my...

new contract and eSIM issue abroad

I switched from Vodafone to O2 yesterday and was trying to activate my eSIM, however I am still on hols out of UK, would it be possible that the activation does not work as I am abroad ? thx

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