Lack of signal

[Upset1]

As there has been hardly any signal since September I am looking for my bills from then to be refunded. I am paying for a service I am simply not receiving.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[JH-S]

I've noticed a massive loss in signal as well in a similar time period... I have lots of data I can't access because I can't access the internet. 

[Bambino · Accepted solution]

@Upset1, @JH-S You need to check if there are any issues in your local area and take it from there: 

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[Upset1]

Thank you I will give that a go