Dear O2 Customer Service,
I am writing to express my frustration regarding an ongoing billing issue. Despite speaking with three different colleagues who assured me that I would not be charged for the faulty bolt-on service and that I would receive a refund, I have now been charged and the amount has been taken from my account for a service that did not work due to O2's error.
I request an immediate refund of the incorrect charge and a clear explanation of the process and timeline for this.
Additionally, due to the poor service I’ve experienced both from the network and your customer service team, I would like to cancel my SIM-only contract with O2. Please provide detailed information on how I can cancel my contract and any potential fees or processes involved.
I look forward to a swift resolution of these issues.
Kind regards,
Jodi Ecclestone
