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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! facetime and imessage

hi i, having a issues with face time and imessage on my apple iphone 8 it wont let me use my phone number with my facetime any help?

5g SIM

I need to confirm that someone from 02 rang me yesterday and set me up on the Virgin Media/02 site and arranged to send me a 5G Sim. If this is so, i have just found out that my device dies not support 5G

Payments.

I woke up today to a message from o2 saying that i havent paid £102 and that its being moved to a debt company but when i go on o2 to try to pay it because it said at the end of the message that i can, it says that i have £0.00 to pay, so im confused...

SIM card

Hi. Im in Poland now, and I can't call and no one can call to me. What's happening

PAC code

Hello I would like a pac code for mobile number ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

negative opinion in credit report

Hello, I have been with you O2 for a dozen or so years and I have never been late with payments, and Carphone Warehouse, the company that I use your services from, gave me a negative influence, which caused my credit score to drop significantly, plea...

Not able to log in

I’m due to pay my phone bill tomorrow but when I try to sign into my O2 account it says it send a code to my number but I’m not receiving any messages whatsoever so I can’t sign in.

I want my number back

I didn’t Pay my card (**********) and i want to Pay it But i don’t know how, the card doesn’t work anymore, i m in România [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! 02 migration issues

Is there anyone who can help on here with getting my 02 pay as you go number migrated to 02 monthly sim. Was told 4 days ago it would be done within 24 hours and every day since have been told the same. Now being told I’ve gotta wait 5-10 working day...

Change my address

I can’t log in you send me the code to my mobile I enter it and it just takes me back to the log in screen , I want to change my address

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