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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cannot get itno my ne w account

Regisered for a new account this morning. I cannot get inot the account as whn I enter my user name and passwiord I get the following page:We've sent a code toWe’ve sent you two texts. The first is a warning message not to give one-time codes to frau...

I can’t afford my bill this month

I can’t afford my bill this month I have a new baby boy and my bank account has been hacked it’s u see investigation to get my money back but can take a long time I need my phone line on for my son for his father too get in contact so I don’t know wh...

Leaving 02

Hi so I have already found another provider and have told them the PAC code and they’ve sent me a sim ready to activate but I got a message about my next bill for 02 like normal… do I just switch over now or is there some way of telling 02 I’m leavin...

No service unable to call

I recently joined 02 last week and I have been unable to access internet

I cannot log into the myo2 app

I cannot log into my myo2 app - I need to pay my o2 bill

I've been accepted by O2, but I can't log in to the app to see what to do next. What should I do?

I've been accepted by O2, but I can't log in to the app to see what to do next. What should i do?

The phone number to get into my account isn’t working

I’m trying to sign in to my O2 and it’s saying that they need to send a code to a number to make sure it’s me but the number that I have registered isn’t working, I’m not getting sent any texts. What should I di

Resolved! Data abroad

Hi, I used my phone last year in the US and wanted to check that I could use it on my holiday in Australia next week. Cheers

Spend Cap

I have spent half an hour trying to find out how to raise my spend cap which is currently zero.Nowhere can I find the link despite the help page. Can someone please advise?

Accessing My O2 app

Cannot access my o2 app. it sends a code to your number to verify your login but the text code is being sent to my phone that has been stolen. can you please advise how I can track my order without getting in to my o2 app

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