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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! my charges

hi I topped up my o2 PAYG sim with £20 2 days ago i have only sent texts and maybe 2 very short calls calls to a 3 mobilewhy is my credit now £6.77p

Cannot log in account

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Termination of contract

Hello, I have left the UK for Latvia and I no longer need your service, what should I do so that I don't have to pay more? thank you!!!!

Sercurity text code

ive changed my password word successfully but waiting for my text code a few times now its been 30mins

End of contract

Dear O2, I hope you can help me with a little issue because I don't understand the situation. I have resigned and put the end to my contract with you since I was moving houses, I got the STAC code that was supposed to expire on 06/08/2024, but now I ...

access to my information

i need proof of purchae from my iphone contract from o2 but now my contact has ended i cant seen to access my information to be able to get what i need

Resolved! new sim card

order a new sim card

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Contact details

The contact details when I upgraded was left as my old contact number so I can’t get access to the security code number they are sending as it’s no longer in use how do I update to my new number to allow me access to my account

Roaming

Hello, I am abroad now.I was using different local phone number here. But currently I need my UK number alive. Ive top it up with 20£ and it’s immediately gone, without even start to work. Could you please switch my tariff for a few days for the inte...

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