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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My account

Hi. When I go into the O2 app, it is saying to log in, when I do it now says ' new to 02'. Why does it not open my account? which it did on previous occasions. Thanks

Resolved! Logging into myo2 without receiving a text?

Hi all, So I am being told on log in page that I will receive a text with a six digit code - only issue is is I don't have access to that number, how would I log in without receiving a text code

Can’t log in to my account

I no longer have access to the email linked to my account so I cannot log in.

Resolved! Transfer my phone number to O2

Hi,How do I give you my PAC code please?

Network

I constantly am unable to access my network coverage getting the message not registered on network?

Esim

Network stopped working,Esim deleted and reinstalled,(using the QR code that I received at the time that i bought the Esim)still not network connection,ordered a plastic Sim bit is taking too long to arrive. How to get network?

Resolved! change details on account

hey i have 2 number on my account. both lines are active however i would like to separate accounts as my wife can access her details and she can pay herself

Won’t let me use my o2 app

Hi

Resolved! Retaining mobile tel no.

I am leaving EE and going on an O2 sim only contract. I am looking to retain my same mobile number. I have just put the new sim in the phone. How long do I have to wait before my old mobile number goes live on my phone ?

I want a refund for my data abroad

hi, when I recently went to Turkey I paid each day for the use of data and it was absolutely useless, nothing ever loaded with the data, I was charged for it even though it never worked. It was completely useless and not to mention very dangerous, I ...

O2

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