O2 Mobile Tariff Bill Double What It Should Be

[Anno78]

Last month I changed my mobile monthly tariff, which reduced the cost to £32.  I was told that the balance of the old tariff would be taken into account when the bill for July and August arrived (nothing to pay for July, and a reduction for August).  Imagine my surprise when I saw the July bill arrive an hour ago. £64, double the cost of the new tariff.

Is this a normal occurrence, or has something gone wrong?

I hope to go into an o2 shop tomorrow, but I might be having serious dental surgery, so might not be feeling to good.

[MI5]

@Anno78 

Something wrong with that unless it's showing a minus sign before the balance?

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[Anno78]

Thanks for the reply.

No minus sign before the balance, unfortunately (I went through eveything carefully). Payment will be automatically taken first week of August.

If it wasn't Sunday evening I would've tried the live chat function on Myo2. I'll have to try and contact the store tomorrow, even if I'm feeling bad after the surgery.

[MI5]

@Anno78 

Try messaging O2 on one of the social media channels if it's easier for you.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Anno78]

Managed to get to a store, where everything was explained. Turns out the double charge was due to my contract being changed a month ago, on the day when my tariff bill was due. I've been charged double due to this (June & July tariffs), but the amount has been counterbalanced due to the fact that I've been refunded the old tariff amount for the month in question. All very complicated.

The major downside is that I'll be paying £64 next month for my mobile tariff, and on the same day I'll be paying my tablet tariff, when ends up at just under £100.

[MI5]

Not ideal but at least an explanation @Anno78 

[Anno78]

Just paid the bill myself via the app. Won't have to worry about paying £100.80 in August on top of my £455 bill for my dental surgery.

Now just got work out why night mode display won't stay on.

[MI5]

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@Anno78 wrote:

Now just got work out why night mode display won't stay on.

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You may have it set to operate between certain times @Anno78 

Check the settings.

[Anno78]

Tried doing that with no success, then I noticed that a software update was pending. Did that and now everything is working 100%. Display is back to how I need it to be (dark, smooth scrolling, no flickering icons, etc).

Feel like a complete idiot for not noticing the update icon.

[MI5]

It was trying to tell you @Anno78