Phoning from Portugal to Canada.

[Anonymous]

Hi,

I have tried to phone home to Canada from Portugal, but I have been unsuccessful.  I bought an Archos 55b Platinum at Gatwick.  I also purchased a 02 Pay as You Go SIM card.    I have also tried texting but to avail.    When I phone, I get a Network Busy notice (I am registered on TMN 3G).

I have been using the 00 01 250 1234 calling format which I understand from the Web is the correct format for phoning Canada from the UK.

So, am I doing it right? Is the network really busy or is it me.   All help is gratefully accepted!  

Thanks

[MI5]

Which tariff are you on?
You will need credit to make the call or text.

[Anonymous]

Hi,

I bought a 02 SIM Card and topped it up with the 02 "Go Large" Pay as you Go.   15 pounds for 2 GB Data, 750 Minutes and 2000 Texts.

[MI5]

That won't work for international calls. Those allowances are UK and EU when roaming only.
You now need to top up again to add credit.

[Anonymous]

Thanks very much for the information.  I thought I had explained to the Customer Service Person that I would be needing to phone Canada.   So it goes...

So now I am in Quarteria Portugal.   Do you know what I need to ask for, and also how to get it so that I can make some phone calls and text messages.

I really appreciate your help!

[MI5]

You can top up by calling 4444 from your phone if you have a UK credit or debit card.
If not you can do it here https://www.mobiletopup.co.uk/
Other ways listed at the bottom of this help thread
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[Anonymous]

Thank you very much!   I will try that.  Is it possible to buy you a beer or donate a bit of money to a charity you like via Paypal?

[Cleoriff]

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@Anonymous wrote:

Thank you very much!   I will try that.  Is it possible to buy you a beer or donate a bit of money to a charity you like via Paypal?

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What a lovely thought ...but keep your euro's in your pocket...you are going to need them at this rate of exchange....

[MI5]

Really not necessary at all @Anonymous but thank you for the thought. 

Hope all goes well for you now. 

[Anonymous]

Hi again!

I have not yet tried Topping Up my account.   I was about to and then I  realized that I had only made one short(30 second) phone call to my wife.  That should mean that I have around 14 Pounds left to spend.   I just checked the BT (British Telephone?) tariff guide and it looks like a 1 minute call should be about 30 pence.

http://bt.custhelp.com/ci/fattach/get/4603393/1443191317/redirect/1/session/L2F2LzEvdGltZS8xNTA0NDc5...

So, I am hesitate about spending more money, when it seems to me I should have an adequate balance.   What do you think?