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Phone Damaged, Repacement & Repair

Anonymous
Not applicable

The front of my phone a Microsoft Lumi 950 is damaged,where can I get the 'glass' replaced?

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MI5
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If it is under warranty you need to find an approved repairer, but I think Microsoft insist all warranty repairs are done by themselves.
If out of warranty or the warranty doesn't concern you try your local phone shop or market stall.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable

Send it straight to Microsoft, don't use o2 repairs 

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MI5
Level 94: Supreme
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If it is under warranty you need to find an approved repairer, but I think Microsoft insist all warranty repairs are done by themselves.
If out of warranty or the warranty doesn't concern you try your local phone shop or market stall.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhoneChanger
Level 30: Meditator
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It depends how you damaged to glass, if it was dropped, etc then by all means send to Microsoft however they will charge for a repair.
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MI5
Level 94: Supreme
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Just for clarity, I wasn't suggesting it would be repaired under warranty, it's just that MS would have to repair it to preserve the remaining warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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