cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Damaged, Repacement & Repair

Anonymous
Not applicable

The front of my phone a Microsoft Lumi 950 is damaged,where can I get the 'glass' replaced?

Message 1 of 5
2,097 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151725 Posts
  • 650 Topics
  • 28841 Solutions
Registered:
If it is under warranty you need to find an approved repairer, but I think Microsoft insist all warranty repairs are done by themselves.
If out of warranty or the warranty doesn't concern you try your local phone shop or market stall.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 5
2,085 Views
4 REPLIES 4

Anonymous
Not applicable

Send it straight to Microsoft, don't use o2 repairs 

Message 2 of 5
2,086 Views

MI5
Level 94: Supreme
  • 151725 Posts
  • 650 Topics
  • 28841 Solutions
Registered:
If it is under warranty you need to find an approved repairer, but I think Microsoft insist all warranty repairs are done by themselves.
If out of warranty or the warranty doesn't concern you try your local phone shop or market stall.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
2,086 Views

PhoneChanger
Level 30: Meditator
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:
It depends how you damaged to glass, if it was dropped, etc then by all means send to Microsoft however they will charge for a repair.
Message 4 of 5
1,980 Views

MI5
Level 94: Supreme
  • 151725 Posts
  • 650 Topics
  • 28841 Solutions
Registered:
Just for clarity, I wasn't suggesting it would be repaired under warranty, it's just that MS would have to repair it to preserve the remaining warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,979 Views