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on
02-09-2016
17:42
- last edited on
06-09-2016
17:56
by
BrendonM
Solved! Go to Solution.
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on 31-08-2016 20:04
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on 31-08-2016 20:04
Try calling cs on 202 and if no help you can always raise a complaint http://www.o2.co.uk/contactus
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on 31-08-2016 16:58
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on 31-08-2016 16:58
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on 31-08-2016 17:03
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on 31-08-2016 17:03
If you have activated O2 travel though there will be a £4.99 charge a day (in some countries) for data (if used) but your texts aren't included on PAYG so should still be 4:1 when abroad.
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on 31-08-2016 17:10
Thanks MI5,
I'm on Pay Monthly.
I haven't activated O2 travel : seems this is an opt out not an opt in by default.
I've told them to switch off O2 Travel bolt on.
They claim the 4 for 1 texts is no longer an option ....
Its such an old contract I don't think they know themselves!
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on 31-08-2016 17:13
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on 31-08-2016 17:13
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on 31-08-2016 17:15
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on 31-08-2016 17:15
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-08-2016 17:19
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on 31-08-2016 17:19
I used to have the same sim only tariff, unlimited data, 600 minutes and 300 texts with the same 4:1 overseas. They did put a fair usage limit of 4GB on data though it was never written down in the t&c's. As far as I'm aware they cannot change your tariff. You remain on it until you decide to change. Some people are still on the old Genie tariffs. Opting out of O2 means you should still get the 4:1 texts anywhere overseas. Best way to check is in My O2 and look at your tariff and then look again at the t&c's for that tariff. If you have problems let us know the tariff and we will look at the archived t&c's. It would have to be tomorrow for me as it's past our bedtime here.
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on 31-08-2016 17:21
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on 31-08-2016 17:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-08-2016 17:29
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on 31-08-2016 17:29
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on 31-08-2016 20:02
The O2 Travel was on, but the old 'International Traveller Option' has gone, which is where I think the 4 for 1 texts came from.
O2 were pretty sure its been withdrawn and they had emailed these changes to my contract.

