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Posts: 97,163
Topics: 758
Registered: ‎14-01-2013

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@Anonymous wrote:
This is a terrible practise!

Is this an O2 thing, or do all companies do the same? If so I will try and request a cancellation as this is a joke!

I have never, ever paid for something in the UK, and then to have a hidden charge slapped on the end of it, it just seems to apply to 'contracts'? This isn't USA, where you can go into any shop, see a price, pay at the counter, and then VAT is attached.


I have to agree, it does come across as a hidden charge. I did mean to include the US practice of adding vat at checkout..... but this is the UK.

I would not go into a shop to buy a new washing machine at the price advertised and then find they slapped Vat on it when I flourished my debit card to pay........

I thought I was a pretty savvy shopper...Smiley Sad

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Anonymous
Posts: 0

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@Cleoriff wrote:

@Anonymous wrote:
This is a terrible practise!

Is this an O2 thing, or do all companies do the same? If so I will try and request a cancellation as this is a joke!

I have never, ever paid for something in the UK, and then to have a hidden charge slapped on the end of it, it just seems to apply to 'contracts'? This isn't USA, where you can go into any shop, see a price, pay at the counter, and then VAT is attached.


I have to agree, it does come across as a hidden charge. I did mean to include the US practice of adding vat at checkout..... but this is the UK.

I would not go into a shop to buy a new washing machine at the price advertised and then find they slapped Vat on it when I flourished my debit card to pay........

I thought I was a pretty savvy shopper...Smiley Sad


It definitely is a hidden charge though, as this is not a normal practise in the slightest.  I would love to call up O2 again and see what they can do but as they run off a script I doubt they will be any more help than the useless guy this morning.

Posts: 83,255
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

Your next bill will be for £33 including vat dependent on

1. You are not a business customer

2. You have stayed within your allowance without sending picture messages or calling 0800, 0845 and 0870 numbers and other regionalised numbers not covered by your allowance.

Posts: 83,255
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

Anonymous
Posts: 0

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

right, as mentioned on all above posts , all prices are advertised including vat, but on the bill it will show all charges exluding vat and then the vat is add.

So for example a £33.00 per month deal will be £33.00 including vat, but on the bill in will show 26.4 line rental + 6.60 vat - total 33.00

But I wish I could see the description on tariffs, can u do a print screen?I've just done a calculation but need to see tariff and minutes, can u make a print screen of those please?

Anonymous
Posts: 0

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@jonsie wrote:

Your next bill will be for £33 including vat dependent on

1. You are not a business customer

2. You have stayed within your allowance without sending picture messages or calling 0800, 0845 and 0870 numbers and other regionalised numbers not covered by your allowance.

 

£33 including VAT means, £33 right.  Not £33, + 20%?

 

Can anyone confirm is this is an O2 thing, or do all companies do the same?


 

Posts: 83,255
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

I'm not sure how I can make this any clearer...£33 including vat.

All companies charging vat have to show charge before vat, vat and the total of both...now I give up Smiley Wink

Anonymous
Posts: 0

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

I think I know how to explain it but need some inf of the tariff description and  the minutes option...

Posts: 97,163
Topics: 758
Registered: ‎14-01-2013

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@jonsie wrote:

I'm not sure how I can make this any clearer...£33 including vat.

All companies charging vat have to show charge before vat, vat and the total of both...now I give up Smiley Wink


Oh don't do that @jonsie I was learning from all this....Smiley Very Happy

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Anonymous
Posts: 0

Re: Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?


@Anonymous wrote:

right, as mentioned on all above posts , all prices are advertised including vat, but on the bill it will show all charges exluding vat and then the vat is add.

So for example a £33.00 per month deal will be £33.00 including vat, but on the bill in will show 26.4 line rental + 6.60 vat - total 33.00

But I wish I could see the description on tariffs, can u do a print screen?I've just done a calculation but need to see tariff and minutes, can u make a print screen of those please?


I have screen grabbed everything I have - my O2 contract email which states unlimited Mins, Texts and 1GB Data, and my latest MYO2 statement.  Is there something else to look for?

 

I have attached the Tariff screenshot from my O2.

 

myo22.jpg