This cannot be legal... At no point did anyone say to me when I took out a iPhone 6 contract, that I would be paying nearer £40 than the £33 that I signed a contract for!
Look at the documents I have received and tell me where, anywhere, it says that this hidden VAT charge is being added.
I have called O2 directly this morning as soon as I received the ridiculous statement - he was horrendously unhelpful. Just told me to 'go instore and sort it out' - I am not going out of my way, paying train fare/parking, to sort out O2's misleading contract details.
@jonsie wrote:I'm not sure how I can make this any clearer...£33 including vat.
All companies charging vat have to show charge before vat, vat and the total of both...now I give up
I was not told, when I signed the contract, the price of contract before VAT, VAT, and the total of both. I'm not sure how I can make this any clearer.
- 95425 Posts
- 612 Topics
- 7137 Solutions
Check online via My O2 not through the app. Check if you have 2 billing period, one for a couple of days and one for a full month in advance.
- 95425 Posts
- 612 Topics
- 7137 Solutions
@Anonymous wrote:I was not told, when I signed the contract, the price of contract before VAT, VAT, and the total of both. I'm not sure how I can make this any clearer.
For purposes of a sale you would have been quoted the total of both which is £33
Showing the breakdown is a legal requirement on a vat invoice which is what your O2 bill is.
Have you checked online yet?
- 13536 Posts
- 106 Topics
- 309 Solutions
The bill you have got is:
From date of sim activation and delivery of phone to date of bill issue. + the standard line rental 1 month in advance.
Always at a rate of £33 per calendar month.
Your tariff you signed up for is £33 pm including vat and the only time it will be above that is when they put the price up in line with rpi in Feb.
From date of sim activation and delivery of phone to date of bill issue. + the standard line rental 1 month in advance.
Always at a rate of £33 per calendar month.
Your tariff you signed up for is £33 pm including vat and the only time it will be above that is when they put the price up in line with rpi in Feb.
jonsie wrote:
R55Clubman wrote:
I was not told, when I signed the contract, the price of contract before VAT, VAT, and the total of both. I'm not sure how I can make this any clearer.
For purposes of a sale you would have been quoted the total of both which is £33
Showing the breakdown is a legal requirement on a vat invoice which is what your O2 bill is.
Have you checked online yet?
That makes sense, both, combined to make £33... I just still don't understand the rest.
I have added some details from MYO2 website. Let me know if there is anywhere else I could be looking.
- 1722 Posts
- 50 Topics
- 65 Solutions
- 95425 Posts
- 612 Topics
- 7137 Solutions
Right, that does explain it...
You were given a refund on the unused part of your previous contract and that part was charged at your new tariff
18th Sept to 3rd Oct. So a difference of £7.36 to be added on to your month in advance 4th Oct to 3rd Nov of £27.50. Vat is then added on to that total for purposes of the invoice.
Your next invoice will be
O2 Unlimited 24M 1GB 4G 4th Nov to 3rd Dec £27.50 to which 20% vat will be added making a total of £33.00
Does that make sense?
- 13536 Posts
- 106 Topics
- 309 Solutions
See, as I said on page one, wider scope than a month.
Your bill is normal and after this first one your bill will be 33 a month
Your bill is normal and after this first one your bill will be 33 a month
- 95425 Posts
- 612 Topics
- 7137 Solutions
@viridis wrote:
See, as I said on page one, wider scope than a month.
Your bill is normal and after this first one your bill will be 33 a month
...and what I said in my very first post though the issue was clouded by cloak and dagger comments 
- 13536 Posts
- 106 Topics
- 309 Solutions
Of course.
