This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Pay as you go - regular top ups required?

Go to solution
Anonymous
Not applicable

on ‎08-01-2014 05:40

on ‎08-01-2014 05:40

Hi,

 

I recently was in the UK for 5weeks and purchased the O2 Pay as you go with Unlimited tariff. Now that I am back in my home country, how do i keep the O2 no. that i had valid for my next use? How do I ensure that the same O2 no. I had can be used when i go to UK again, in Dec 2014.  

 

Thank you! 

Message 1 of 11
4,090 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
adamtemp64
Level 66: Unequalled
In response to jonsie
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎08-01-2014 08:24

on ‎08-01-2014 08:24

@jonsie see edit with link to thread referd to crs said 25 years lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 5 of 11
3,943 Views
0 Kudos
10 REPLIES 10

Go to solution
Anonymous
Not applicable

on ‎08-01-2014 06:21

on ‎08-01-2014 06:21

Hello and welcome to the forum.

You will need to make a chargeable call and or top up every approx 6 months to keep the SIM card and mobile number live.
Message 2 of 11
3,965 Views
0 Kudos

Go to solution
adamtemp64
Level 66: Unequalled
In response to Anonymous
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

‎08-01-2014 08:14 - edited ‎08-01-2014 08:23

‎08-01-2014 08:14 - edited ‎08-01-2014 08:23

As long as in credit you only need to make a chargeable call every 6 months, topup is only required if you do not have enough or every 999 days or 25 years depending on the advice given before being correct, there is no T&C that states you must top up but there is one for the 6 month chargeable call.

 

In another recent thread we have asked for clarifcation. http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Need-for-recuring-top-ups-if-not-number-blocked/...

 

 

@toby can you get this information confirmed

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 11
3,955 Views

Go to solution
jonsie
Level 94: Supreme
In response to adamtemp64
  • 96039 Posts
  • 612 Topics
  • 7174 Solutions
Registered:

on ‎08-01-2014 08:23

on ‎08-01-2014 08:23

It was actually an O2 staff member who mentioned the 999 day rule but as you say, no official confirmation.
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 11
3,946 Views
0 Kudos

Go to solution
adamtemp64
Level 66: Unequalled
In response to jonsie
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎08-01-2014 08:24

on ‎08-01-2014 08:24

@jonsie see edit with link to thread referd to crs said 25 years lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 11
3,944 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to adamtemp64

on ‎09-01-2014 10:06

on ‎09-01-2014 10:06

Thank you all for the replies. Much appreciated slight_smile 

Message 6 of 11
3,878 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎09-01-2014 10:07

on ‎09-01-2014 10:07

You're welcome.

Take care.
Message 7 of 11
3,876 Views
0 Kudos

Go to solution
Toby
Former Staff
In response to adamtemp64
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

on ‎09-01-2014 17:11

on ‎09-01-2014 17:11

Hi guys, some info from the team:

If your number is disconnected because it’s not been used much, we’d just need to check a chargeable call has been made or received in the last six months. If you’ve no credit, you’d need to top up to be able to make or receive a chargeable call
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 8 of 11
3,850 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎09-01-2014 17:13

on ‎09-01-2014 17:13

So to clarify you don't need to top up within a time frame ,but have to make or receive a chargeable call within 6 months.
Message 9 of 11
3,849 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Toby
  • 152263 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎09-01-2014 18:18

on ‎09-01-2014 18:18

@Toby wrote:
Hi guys, some info from the team:

If your number is disconnected because it’s not been used much, we’d just need to check a chargeable call has been made or received in the last six months. If you’ve no credit, you’d need to top up to be able to make or receive a chargeable call

Clear as mud wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 11
3,844 Views
0 Kudos
Top Kudoed Authors
View All
Top