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Pay as you go - regular top ups required?

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Anonymous
Not applicable

on ‎08-01-2014 05:40

on ‎08-01-2014 05:40

Hi,

 

I recently was in the UK for 5weeks and purchased the O2 Pay as you go with Unlimited tariff. Now that I am back in my home country, how do i keep the O2 no. that i had valid for my next use? How do I ensure that the same O2 no. I had can be used when i go to UK again, in Dec 2014.  

 

Thank you! 

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adamtemp64
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on ‎08-01-2014 08:24

on ‎08-01-2014 08:24

@jonsie see edit with link to thread referd to crs said 25 years lol

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Anonymous
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on ‎08-01-2014 06:21

on ‎08-01-2014 06:21

Hello and welcome to the forum.

You will need to make a chargeable call and or top up every approx 6 months to keep the SIM card and mobile number live.
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adamtemp64
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‎08-01-2014 08:14 - edited ‎08-01-2014 08:23

‎08-01-2014 08:14 - edited ‎08-01-2014 08:23

As long as in credit you only need to make a chargeable call every 6 months, topup is only required if you do not have enough or every 999 days or 25 years depending on the advice given before being correct, there is no T&C that states you must top up but there is one for the 6 month chargeable call.

 

In another recent thread we have asked for clarifcation. http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Need-for-recuring-top-ups-if-not-number-blocked/...

 

 

@toby can you get this information confirmed

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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on ‎08-01-2014 08:23

on ‎08-01-2014 08:23

It was actually an O2 staff member who mentioned the 999 day rule but as you say, no official confirmation.
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adamtemp64
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on ‎08-01-2014 08:24

on ‎08-01-2014 08:24

@jonsie see edit with link to thread referd to crs said 25 years lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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In response to adamtemp64

on ‎09-01-2014 10:06

on ‎09-01-2014 10:06

Thank you all for the replies. Much appreciated slight_smile 

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Anonymous
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on ‎09-01-2014 10:07

on ‎09-01-2014 10:07

You're welcome.

Take care.
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Toby
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on ‎09-01-2014 17:11

on ‎09-01-2014 17:11

Hi guys, some info from the team:

If your number is disconnected because it’s not been used much, we’d just need to check a chargeable call has been made or received in the last six months. If you’ve no credit, you’d need to top up to be able to make or receive a chargeable call
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Anonymous
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on ‎09-01-2014 17:13

on ‎09-01-2014 17:13

So to clarify you don't need to top up within a time frame ,but have to make or receive a chargeable call within 6 months.
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MI5
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on ‎09-01-2014 18:18

on ‎09-01-2014 18:18

@Toby wrote:
Hi guys, some info from the team:

If your number is disconnected because it’s not been used much, we’d just need to check a chargeable call has been made or received in the last six months. If you’ve no credit, you’d need to top up to be able to make or receive a chargeable call

Clear as mud wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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