Hi I had my phone stolen and I require my EMI number for my bank insurance

[David60]

Hi my phone was stolen and require my EMI Number for bank insurance 

[madasaf1sh]

@David60 

You need to contact o2 customer services on 0344 809 0202 and request a proof of purchase. 

Also see below for the guide on lost and stolen phones.

Guide: Lost or Stolen O2 Device? - How to Report it 

[Bambino]

@David60 You need to report this to O2 asap: Lost or Stolen O2 Device

[jonsie]

Your IMEI number is available in My O2 on the web

[madasaf1sh]

You can also download a Proof of Purchase from 360, didn't know that existed until now @jonsie  

So try that as welll @David60  to get your Proof of Purchase..

[jonsie]

I guess I've been lucky with the change to 360

I've had none of the problems others have experienced

Even the two seperate numbers I have were automatically merged for some reason but it's actually a real improveement on the legacy system as there are more functions and info available

Incidentally the app was updated this morning so maybe a fix in place for other customers' issues

[MI5]

@David60 

Your IMEI number is also on the box the phone came in.