Pay Month in Advance for tariff change

[Hdavey17]

I’m confused. I bill is usually due 21st of month. I’m looking to change tariff so I get more Data (6gb to 8gb). I’ve been told I can do this now 8 days before next bill is due. Then my bill due 21st will be old tariff pro rata/new tariff pro rata, which I understand. But in addition I will have to pay an extra £22 for a month in advance? I don’t understand why? That means my May bill will be practically double, which doesn’t sound right....or have I got something really simple, really wrong.....help?

[MI5 · Accepted solution]

No, what you will pay is the new tariff price plus the additional days pro rata.
This is to maintain your current billing date.

[Hdavey17]

Yes my previous month pro rata between old tariff (21st April - 11th May) new tariff pro rata (12th May - 20th May) plus £22 for the new tariff payable one month in advance. O2 told me this online chat, so in effect am I not being charger for 2 months in one billing period???? I dont understand it????

[MI5]

You have already paid this months bill up to the 20th May. You next bill will be the new tariff price plus 8 days, that's all.
Live chat are wrong and confusing you.

[EmilieT]

Welcome to the forum @Hdavey17  Does your bill make more sense now or are you still stuck? 

[Hdavey17]

Yes but............I did end up upgrading to the higher cost tariff.  I was told by agent it would change at Midnight on 13th May, checked the following morning and it was set to come into effect on my next billing date.  Not what I was told by the agent.  I have since canceled the tariff upgrade and to be honest I cannot wait for my contract to end so I can move to Giff Gaff!

[EmilieT]

@Hdavey17 I'm sorry to read you still didn't get any resolution, I'm sending you a PM now to get some more info! 

[MI5]

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@Hdavey17 wrote:

Yes but............I did end up upgrading to the higher cost tariff.  I was told by agent it would change at Midnight on 13th May, checked the following morning and it was set to come into effect on my next billing date.  Not what I was told by the agent.  I have since canceled the tariff upgrade and to be honest I cannot wait for my contract to end so I can move to Giff Gaff!

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Live chat failing to activate the tariff change immediately I assume?

This is why we always say to call for account changes.

[Hdavey17]

I was told on live chat that they could change the tariff next day. If they couldn’t do this then they should not say they can. It should make no difference what so ever if this false information has been given on live chat or over the telephone.

[MI5]

I agree, but we see errors time and time again from live chat.
Just trying to help by offering the benefit of our experience.