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Premium Rate charge

Sue49740
Level 1: Joiner
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Hi I feel like I am going round in circles I have been charged for the past 6 weeks £3.75 per time by this number 34060012 its on my ipad number customer help told me to text stop to it but the text wont go through 

please someone tell me how I can stop this thank you

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MI5
Level 94: Supreme
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Hi @Sue49740

See help here for how to deal with it https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121845 Posts
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  • 18765 Solutions
Registered:

Hi @Sue49740

See help here for how to deal with it https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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adamtemp64
Level 66: Unequalled
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@Sue49740 As it is on the iPad number that you cannot send stop to please use the advice in the guide to contact the company charging you directly and also talk to o2 customer services. 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Glory1
Level 43: Bright Spark
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@Sue9740 the Company is United Mobile Entertainment responsible for TXT Nation. Please see this link:
https://extra.ie/business/pensioner-hit-huge-phone-bill-repeatedly-charged

And follow @MI5's advice above.

Good luck and welcome to the forum.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Anonymous
Not applicable

There was a thread about UME earlier today 

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Glory1
Level 43: Bright Spark
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There were 2 yesterday

https://community.o2.co.uk/t5/Pay-Monthly/Ume-ltd/m-p/1125241/highlight/true#M150498

and here

https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD/m-p/1125342/highlight/true#M150523

Thanks for heads up @Anonymous
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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