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Anonymous
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Pac request

I recently got my PAC from my last provider (Vodafone).

I filled out the online form at o2.co.uk late on Monday night (2-1-17) but haven't had anything back from o2 yet.

Is it too early to be worried or should I give o2 a call?

Thanks.

Rob.

Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Pac request

[ Edited ]

You should have heard by now, either try the form again or call CS in the morning. 8-8.30 is best time to call.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,584
Registered: ‎31-03-2010

Re: Pac request

@Anonymous  Definitely call customer service again, but your number won't port until next week at the earliest now.

I DO NOT WORK FOR O2

Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Pac request

Yeah, Tuesday at the earliest....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Pac request

I spoke to customer services this morning and he said that there was an error on the online form which meant not enough security data had been requested so it had been declined.

He then guaranteed that I would get my old number by Monday 9th!

Let's see ...

Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Pac request

Hope I lose but I'll take a bet it will be Tuesday Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,212
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Pac request

I won't be taking you up on that bet....

Anonymous
Posts: 0

Re: Pac request

Just spoke to them ... it's due to go through tomorrow (Tuesday). Or maybe that should be mañana.

 

Posts: 72,768
Topics: 686
Registered: ‎14-01-2013

Re: Pac request

Yes it was said previously on the thread that it would be Tuesday at the earliest @Anonymous Smiley Wink

*The Game Is On*


Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Pac request

What do I win ?

Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)