Solved: Swapping sim pay & go to pay monthly can I keep cr...

Millylily · ‎11-08-2015

hi I've ordered a new sim only changing from pay & go to pay monthly - I have £30 credit on old sim can I get refunded for this money ? my new sim is unlimited free minutes and texts. Thanks

MI5 · ‎11-08-2015

You need to use the keep my number forum to change from payg to contact.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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perksie · ‎11-08-2015

If you use the https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form form you can keep your number and any credit should be transferred too.

Cheers MI5 I gave the wrong link.

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MI5 · ‎11-08-2015

You need to use the keep my number forum to change from payg to contact.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-08-2015

The credit will automatically go onto your pay monthly account.

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Cleoriff · ‎11-08-2015

@jonsie wrote:
The credit will automatically go onto your pay monthly account.

Which is exactly what happened with me when I changed from PAYG to Contract 3 years ago....:smileywink:

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Anonymous · ‎11-08-2015

Excellent advice guys

Anonymous · ‎10-01-2017

Is this true for bundles to I will I lose any unused minutes texts etc

Anonymous · ‎10-01-2017

Pops * or will I lose * lol

MI5 · ‎10-01-2017

You can ask for the change to happen at the end of the month so you don't lose anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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