PAYG first top up - Voucher? I never knew that!

[Anonymous]

I've just been told I've wasted ages trying to top up a new PAYG SIM for the first time. Online don't work, by phone don't work. Then I'm told the first top up needs to be done by voucher.

Not once does it say anywhere that this is necessary anywhere on the information I was given with the SIM. 

Thanks O2 for wasting so much of my time. Rubbish!

[jonsie]

I think your only option is to call customer service from your monthly contract mobile on 202 and choose the option to speak about another mobile number. They should be able to register the card against your P&G number. Maestro and some Amex cards don't work unfortunately.

[Anonymous]

@MI5 I will try the desktop version but it looks ok plus the app is ok for me

[Anonymous]

@MI5 I can confirm that both the app & desktop myo2 work fine for me

[Anonymous]

I'll try one more time . . .

From My O2 I select 'Pay and Go'

From products and services I select the only number I have (the new one) from 'Pay and Go'

As current balance is zero I click the @Anonymous up your mobile' button

I select web top up and a new window opens

Input my number, email and select a tenner

I input all my details for the card I use almost every day and . . . 

The bldy cat again!

[Anonymous]

I think your only option is to call customer service from your monthly contract mobile on 202 and choose the option to speak about another mobile number.

Thanks, closed at the mo, I'll try tomorrow. It's a Visa Debit BTW.

[Anonymous]

Live Chat with an O2 Guru ! Insistant I need a voucher.

I went through all this before so I gave up at this point

[Anonymous]

Live Chat really is painful.

I used it last night for something else and the agent spent 20 minutes trying to answer a question I hadn't asked.

Please CALL CS tomorrow or when convenient on 4445. If you can't get through call 0344 809 0202 from another mobile or landline.

[Anonymous]

Gaurav that paryicular name crops up a lot, I wonder if it's a generic name they use

[MI5]

That was the guy that figured out my original sim was disabled.....

[Anonymous]

What are the chances of that, 2 incorrect answers on 2 different queries