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Greggs

Andysaint
Level 1: Joiner
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on ‎13-10-2024 18:38

on ‎13-10-2024 18:38

Hi, went to use my £1 drink for the month yesterday. Greggs made the drink and come to play and the QR code doesn’t work. Not the first time apparently, Greggs seem to be having issues with O2. I paid full price as I didn’t want to waste but the £1 voucher is gone. Can O2 at least replace the £1 voucher?

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MI5
Level 94: Supreme
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on ‎13-10-2024 18:41

on ‎13-10-2024 18:41

@Andysaint 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 35: Originator
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on ‎13-10-2024 20:07

on ‎13-10-2024 20:07

When I had that problem last weekend @Andysaint, I actually e-mailed Greggs. As a gesture of goodwill, they credited my Greggs app with a free hot drink.

 

Greggs have also notified their shops about the current issues with the O2 Priority app. 👍 

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