Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! upgrading via Carphone Warehouse

I am a long term o2 pay monthly customer. I have had my handset for about 30 months so after the device was paid off I have been paying airtime only because of the Refresh scheme. Am now keen to upgrade and want the S7 in silver but as o2 do not offe...

Strong 4G signal at Kings Cross but infinite ping and zero data

Hi O2 team and users Not sure where to report this, but 4G seems to have been broken at Kings Cross station for the last week or so. Phones show strong 4G signal, but aren't able to get any data. Tried rebooting the phone, but makes no difference. Ge...

Problems with o2 web top up/automatic top up

I have had an automatic top up set up online for a long time whereas a set amount is topped up on my phone on the 1st of every month. I've never had a problem with this. Today for some reason this hasn't been added, logged in online & it shows no sig...

Resolved! O2 Rewards problems

Everything about 02 rewards except how to access them and use them, 02 get it sorted it was working perfect, now we have to phone you to ask for what's rightfully ours, SHAME ON YOU !!!!!!!

Very Poor Coverage

I know this is an old thread, but having googled for the same reason, wanted to comment that it is still the same now, in August 2016. Last year it wasn't so bad, I could slowly connect to 3g. This year, a week in July and a few days in August and I ...

Resolved! Big Bundle

How can I stop this Big Bundle payment?

Can I use a pay monthly SIM/tariff in my iPad?

I currently have a pay monthly tariff that I'm not needing to use as often as I used to due to getting a new work phone, can I put the SIM card into my iPad and use it for data on the iPad itself, not bothered about tethering and all that. The physic...

Resolved! Shady text message!

Hi all, Hope you can help. This evening I received a text message from this number:- 60447, I didn't open it, but I did google the number and it said that this guy had received a few text's from this number and when he checked his bill he had been ch...

Resolved! How much longer???

I have recently changed from PAYG to pay monthly... I received my new pay monthly SIM this morning, followed all the instructions, was informed by one of the Gurus that my phone would lose service and then I would have to swap SIMs over, also transfe...

Resolved! Yearly upgrade

hi can anyone tell me if I get a new contract phone can you still get the yearly upgrade phone. Thank You Melody

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