Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250551 Views
  • 2 replies
  • 2 kudos

Resolved! details from old bills

Hi I need to get access to print my old phone bills for the last 3 months. They need to show details of numbers called is this possible? Thank you

Anonymous by Not applicable
  • 3572 Views
  • 6 replies
  • 0 kudos

Resolved! 4G does not work

Hi All. On PAYG and upgraded my account to a 4G bundle about a month ago. I have an iphone 6 and made sure 4G is enabled. I have also checked the sim which has the code to suggest it's 4G as well as the 02 online helper also say it is. I can't get 4G...

Anonymous by Not applicable
  • 5662 Views
  • 10 replies
  • 0 kudos

Resolved! previous bills

HiAny one know how you find out actual usage (minutes and data) from previous bills?All I see is the total, cost.

Anonymous by Not applicable
  • 4959 Views
  • 6 replies
  • 0 kudos

Resolved! MMS from o2

Having done a quick search of the forum there is another topic about this, but the situation is slightly different so thought it deserved a new topic... Today I have received 2 messages from o2 (when pressing and holding on the message it comes up as...

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gmarkj by Level 67: Unsung hero
  • 3248 Views
  • 12 replies
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Resolved! O2 Pay Monthly Contract - Service Termination Question

Is there a way to stop the service of a contract while still paying the month cost until the contract is eligable for termination? I took a contract out in my name for a.. lets call them a dependant.. and for a while everything ran smoothly with them...

Anonymous by Not applicable
  • 2214 Views
  • 5 replies
  • 0 kudos

Keeping my old number on new phone... its been nearly a week!!!!

i bought the new sony xperia z5 still on the o2 network, my old phone with the number i want to keep is a very old apple 4s. so i rang up wednesday to transfer my number over the forms got filled in by the cs, he told me my new contract will be under...

Anonymous by Not applicable
  • 2572 Views
  • 11 replies
  • 0 kudos

Resolved! vat

Everyone signs upto a contract with vat included so for example a £47 per month contract with vat included is what u pay but o2 didn't tell you they apply vat on top of the vat u signed up with ur contract so your paying vat twice and is illegal

Anonymous by Not applicable
  • 5033 Views
  • 9 replies
  • 0 kudos

Resolved! SMS Marketing Harassment

I am having an issue with O2 sending me text messages for marketing purposes, despite me telling them repeatedly I don't wish to get these. I've replied STOP to 2220 more than once and also been on direct chat with O2 staff. They tell me all marketin...

Anonymous by Not applicable
  • 3086 Views
  • 17 replies
  • 0 kudos

Resolved! Family Bolton impossible to have it removed

I have been trying since September to have the, added in error by a chat agent, bolton removed. Spoke and chatted to numerous agents to be told: it will be remved at midnight, it is with the tech team, it is on a different platform so it will take ti...

Ewelin_a by Level 1: Joiner
  • 4199 Views
  • 7 replies
  • 0 kudos