Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new contract help..

hi called up today to CS and started a new contract for iphone 6s 16gb rose gold, i got the email to go online and accept the legal documents and also requested upfront payment to which i paid and selected a store to collect from, when i clicked next...

Resolved! Travelling abroad to Greece.

Hi could you tell me the charges for using my phone abroad in Greece please, my tariff is 1GB, unlimited mins, unlimited texts, pay monthly contract, thank you.

Resolved! Transferring number to O2

Hi, I gave O2 a PAC code at the weekend to transfer my number over from Vodafone and was told it would be completed by 6pm yesterday. However when I tried ringing the number this morning it still goes through to my old phone on Vodafone. Please could...

Resolved! changing payment information

how do i change my payment details i have tried calling customer services but there is no clear connection to changing my details

Changing Name on Account

My Wife died in 2008 yet despite several calls O2 STILL MANAGES TO PUT A DECEASED PERSON NAME ON THE ACCOUNT ..This is totally incorrect and contravenes several UK remits .How does one get this amended . more so since I have altered the tariff in the...

Porting problems

Absolutely fed up with 02 !!!! Can not wait to take phones back to the shop tomorrow . I was a meant to port in from vodafone on Tuesday this has not happened and im on Friday i keep getting told they r escalating it !!!!????? This i do not believe t...

Resolved! Change my mobile contact number

Sent to me a code to mobile number that I don't use. Can I change this number? How I doing it?

Resolved! Cancel

What number do you call to cancel your contract and what do I need to ask for to keep my number please

Faulty Phone Replacement

Could someone from O2 please explain to me why, after you sold me a faulty phone and it had been to your repair centre twice with no success, I was only offered a reconditioned phone as a replacement instead of a new one?

Help! Can't phone O2 and live chat not working.

im in France at the moment and there's a call bar on my number that means I can't phone O2. I can receive calls and the Internet works but I cannot make calls (pop up tells me call are barred). I managed to get my sister in England to call O2 yesterd...

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