Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone Charges when in Mallorca

what is the cost for using the phone abroad. I will only be using texts and data (sat nav and bike apps)?

Resolved! Charges from a text?!??!

I have just seen my latest bill and I have a £2.50 charge from receiving something from 85878 - yet the date/time given doesnt match to anything on my phone. Is this some sort of text service scam? I havent signed up for anything. I would call O2 - b...

Resolved! Refresh: Cancelled upgrade

I upgraded my S4 to a 16gb iphone 6 on Saturday 03/10 then found that it wasn't much more to get the 64gb version.I quickly cancelled the order (within hours) but the phone was still sent to my house on Monday 05/10. I refused the delivery as O2 reco...

Shambolic customer service

I've been on hold with customer services for 45 minutes trying to get a pac code. I've been told several times that there is only a 15 minute wait.

Resolved! Online Chat

Us this down at the moment????

Resolved! 30% employee discount

i purchased a pay monthly phone contract yesterday. how do i get my 30% nhs discount. can't seem to get the link online.

Bluetooth connection in car

I recently changed from Samsung s3 to a3 and the connection in car is terrible. Tried factory reset as advised and no improvement. Sounds like I'm phoning from the bottom of the sea. Hubby's phone works perfectly in my car. Any suggestions

Resolved! Number transfer

i have just joined O2 and requested a number transfer from EE on Tuesday morning.When my reception was lost I reset my phone and now have O2 4G reception.when I make a call the number displayed on my house phone is the correct number that I had trans...

Resolved! Can't top up

I bought an O2 PAYG sim from Sainsbury. Have not been able to top up from the first instant. Talked to live chat but to no avail. They said they will forward to support team. That was 12 hours ago! Still no help!

Resolved! Bill - Device

HiI really hope someone can help me please.I need to cancel my contract ASAP my last bill was £151 and the Device £180 my monthly payment is only 8.50 because I have got BT at home. I really can't afford to pay so much money. What I am supposed to do...

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