Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Auto top up topping up the wrong device.

HiI have two devices associated with my o2 account.I have set up auto top up. But it is topping up the wrong device.And I haven't find any way to change the device which is being topped up. Is there one?

Why does O2 offer such a poor service?

I have been with O2 for 4 miserable months, prior to this I was with Three mobile who actually offered a better deal than O2 however, according O2’s coverage map they performed better in comparison and although I was not completely happy with Three m...

Fraudulent O2 Account Setup In My Name?

As of the 27th September, somebody has setup an O2 account giving my name and email address as contact details. On the 28th I've received an email notification of a bill for £37.16. I cannot access this other account since I don't have the password f...

Pay and Go Halifax Bank Card problems

Hi, any ideas why O2 won't accept a Halifax bank card to top up Pay and Go whether via the phone or My O2, card is fine checked with the bank, no problems with online or shopping purchases. O2 Help desk haven't a clue, can only top up via voucher.......

Resolved! Keeping old number, o2 to o2

Started a new contract 3 days ago and requested a transfer of phone numbers. When it didn't happen within 36 hours, I contacted cs and they escalated the issue. I'm now another 36 hours along and still nothing... any suggestions?

Problems with order and credit check.

On the 9th of September I ordered a galaxy s5 from amazon on the o2 network with a contract for 24 months. Everything went swimmingly well, I passed the credit check and setup the direct debit, the order was dispatched and my phone was set up via o2 ...

Resolved! Top up abroad

Hi, I have to top up abroad. How can I doing it?

Resolved! O2 have messed up my order and not sent phone!

Have 2 contracts with O2 and both up for renewal so placed 2 orders. One for Iphone 6S and one for Iphone6. Problem is the Iphone6S has arrived as planned but the other phone has not. The tariff has been updated and now the orders page is telling me ...

Resolved! Keep my number

I called O2 customer service on last week Friday in the evening requesting that I want to keep my old number. The lady I was speaking to filled the keep my number form. She said that transfer would take 24 hours it is now Monday and my old number has...

Complete lack of customer service

I have been an O2 Business customer since November 2008. My account has always been paid by direct debit. This week I have been trying to add an additional connection to my account for a new employee and this has proved to be an absolute catalogue of...

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