Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Top up abroad

Hi, I have to top up abroad. How can I doing it?

Resolved! O2 have messed up my order and not sent phone!

Have 2 contracts with O2 and both up for renewal so placed 2 orders. One for Iphone 6S and one for Iphone6. Problem is the Iphone6S has arrived as planned but the other phone has not. The tariff has been updated and now the orders page is telling me ...

Resolved! Keep my number

I called O2 customer service on last week Friday in the evening requesting that I want to keep my old number. The lady I was speaking to filled the keep my number form. She said that transfer would take 24 hours it is now Monday and my old number has...

Complete lack of customer service

I have been an O2 Business customer since November 2008. My account has always been paid by direct debit. This week I have been trying to add an additional connection to my account for a new employee and this has proved to be an absolute catalogue of...

phone trouble at home

I have 3 different phones all o2 which work fine apart from my home where they all keep dropping calls and breaking up when I am talking was fine until 3 months ago .Faulted it to 02 but they say everything is fine and I should come on here for advic...

Having a nightmare with O2!

Well i received my new iphone 6s on friday no problem but ever since i've been chasing O2 because they haven't yet put my account on my O2, my number brings nothing up on there system but they have a record of my order etc.. Spent nearly 45 minutes o...

Bill paid but not reconnected

Hello I was hoping someone could help me I have been disconnected from the 22nd of September I cannot receive or make calls, I paid the outstanding balance yesterday morning via my o2 on the website. I haven't been reconnected so I spoke to the live ...

Resolved! family bolt on

I added the family bolt on to my o2 contract i added my mums o2 number and it says it is active but it still takes my minutes for calling her i am allowed up to four o2 family and friends i only have the one how do i stop it from still using my minut...

Resolved! Getting rid of Pay as You Go deal

I'm currently on a Pay as you Go £15 deal. I want to unlock my phone which requires having £15 on my account, but when I top up by £15 it is automatically taken out of my credit. Rather than paying £30 does anyone know how to exit a deal like this to...

Resolved! Proof of ownership for Protectyourbubble

I am currently in need of proof of ownership for protect your bubble which contains the following information: "This needs to confirm your name, date of purchase, the make &model and IMEI number or serial number of gadget." I was in chats with a cust...

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