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Problems with o2 web top up/automatic top up

Anonymous
Not applicable

I have had an automatic top up set up online for a long time whereas a set amount is topped up on my phone on the 1st of every month. I've never had a problem with this. Today for some reason this hasn't been added, logged in online & it shows no sign of the automatic top up anymore - it worked fine last month, tried adding it again but just getting error messages after payment screen saying please try again later. Can anyone help please?

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MI5
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I think you'll need to call cs to get your details and account checked http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 2 of 22
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Cleoriff
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They really need to get this automatic top up sorted. It fails on too many occasions slight_frown

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Girl in a jacket
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MI5
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There may be good reason though....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
There may be good reason though....?

Of course there could and only CS knows about personal account issues...but we do know there have been top up failures recently...

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Girl in a jacket
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MI5
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So best to call cs to check then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 22
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Anonymous
Not applicable

Checked with them via live chat to be told my auto top up has been cancelled, was told to re-register but that doesn't work so will take approx 5 working days to sort out

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MI5
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What reason did they give for cancellation?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Personally I would phone CS in the link given by @MI5 Best time 8-8.30am Live chat could be wrong...

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smc
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Web top up wasn't working for a lot of today so probably connected to that fault!

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