Problems with o2 web top up/automatic top up

[Anonymous]

I have had an automatic top up set up online for a long time whereas a set amount is topped up on my phone on the 1st of every month. I've never had a problem with this. Today for some reason this hasn't been added, logged in online & it shows no sign of the automatic top up anymore - it worked fine last month, tried adding it again but just getting error messages after payment screen saying please try again later. Can anyone help please?

[MI5]

I think you'll need to call cs to get your details and account checked http://www.o2.co.uk/contactus

[Cleoriff]

They really need to get this automatic top up sorted. It fails on too many occasions

[MI5]

There may be good reason though....?

[Cleoriff]

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@MI5 wrote:
There may be good reason though....?

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Of course there could and only CS knows about personal account issues...but we do know there have been top up failures recently...

[MI5]

So best to call cs to check then?

[Anonymous]

Checked with them via live chat to be told my auto top up has been cancelled, was told to re-register but that doesn't work so will take approx 5 working days to sort out

[MI5]

What reason did they give for cancellation?

[Cleoriff]

Personally I would phone CS in the link given by @MI5 Best time 8-8.30am Live chat could be wrong...

[smc]

Web top up wasn't working for a lot of today so probably connected to that fault!