Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill paid but not reconnected

Hello I was hoping someone could help me I have been disconnected from the 22nd of September I cannot receive or make calls, I paid the outstanding balance yesterday morning via my o2 on the website. I haven't been reconnected so I spoke to the live ...

Resolved! family bolt on

I added the family bolt on to my o2 contract i added my mums o2 number and it says it is active but it still takes my minutes for calling her i am allowed up to four o2 family and friends i only have the one how do i stop it from still using my minut...

Resolved! Getting rid of Pay as You Go deal

I'm currently on a Pay as you Go £15 deal. I want to unlock my phone which requires having £15 on my account, but when I top up by £15 it is automatically taken out of my credit. Rather than paying £30 does anyone know how to exit a deal like this to...

Resolved! Proof of ownership for Protectyourbubble

I am currently in need of proof of ownership for protect your bubble which contains the following information: "This needs to confirm your name, date of purchase, the make &model and IMEI number or serial number of gadget." I was in chats with a cust...

Resolved! O2 Chat never online!

I have been trying to chat with someone online for the last 3 hours and the status has gone from give us a moment to Live Chat Busy and I have now left it too late to phone up! Is O2 chat ever working???

Resolved! Signing up

HelloI applied for a new contract on Saturday, online.I had an automated response saying they may need more info and a decision would take 24hours.I heard nothing more until yesterday when I had an email stating my order ref and saying my order would...

Resolved! How do I cancel my contract when I can't make contact withO2?!

Trying since the weekend to speak to O2Both the call centre and 'Live Chat' are constantly busy...it's now 4 days...I can't even wait in a queue, the automated response is 'try again tomorrow'Initially was intending to upgrade via refresh but O2 pric...

Resolved! NHS discount

Hi, i'm a very new customer to o2 (monday to be precise) and when i signed up instore i was told i could get a discount as i work for the NHS. i was told i just needed to text open to 2020 and take it from there. I have had nothing but problems :-(. ...

Resolved! Simonly - Trying to upgrade.. Help

Hi all, 12 days ago I went into an o2 store to upgrade to an iphone 6. The adviser showed me the deals and the 6s was pretty much the same price. As i was going on holiday and he told me the price could change before launch i decided to wait until i ...

Resolved! New iPhone 6s. They sent a new SIM too. Do I have to swap?

As the title says really. I already have an iPhone 5s on an existing pay monthly contract with O2. Today I recieved my shiny new iPhone 6s. Also in the package was a new SIM card. My question is, do I have to swap my existing SIM with this new one? B...

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