Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What to do with the SIM cards O2 sent me?

Hi, I'm hoping someone can enlighten me! Once we were all on totally paid-for devices, we upgraded the entire family to a SIM only arrangement as a cost-cutting venture. I was under the impression that this would automatically swap over to the new ta...

Resolved! Deposit refund without calling?

When i took out my phone contract I had to pay a £150 deposit. It has now been 3 months where i've paid everything on time, i can see the deposit has refunded onto my account however i need it in the bank! How would i go about doing this? I know some...

Resolved! I need to change my Micro SIM car to a Nano SIM but can't seem find out how.

I am looking to find out the quickest way to get my existing Micro SIM changed to a Nano SIM so i can use it in an iPhone 6s. My current iPhone 4s no longer works. Grateful for any advice.

Got a tablet on contract, returning it (unopened)

So I got a tablet on contract, but after some deliberation returning it in the cooling off period (its unopened), the livechat guys said they will send a jiffy bag for me to return it. Ive had a few issues in the past with o2 taking out direct debits...

Resolved! Early upgrade not available on refresh

hi check in my O2 and get the following To get a brand new smartphone today, you can fast track upgrade to O2 Refresh by paying £465.00 – this includes a 25% discount on your remaining line rental. Or you can wait until your contract ends on the 15 O...

Resolved! New contract

Hi, I'm trying to make a contract with O2 but they ask me more prove of identity using one passport or driver licence but I only have citizen card

Resolved! 02 assinged my number to new customer ......

Hi all,Yesterday my sim stop working and only show no service when i googled it show i need to restart my phone which i did but did not help then i swap phone and still same then today i call 02 spent about 2h talking to somone to found my number was...

Resolved! refresh downgrade?

I'd like to know if after paying off my refresh device plan I can change the tarrif plan? I can buy the phone for £280 but I'd only want to do this if I could also reduce the monthly line rental. Is this possible?

Resolved! Can I upgrade to phone only? (no call tariff)

HiMy current contract runs out this month. I have an iphone 5c. I would like to upgrde to an iphone 6. Am I able to upgrade the phone only (no call tarriff)? Many thanks G

Resolved! New sim only contract

HiCould anyone tell me if my billing month is from 2nd of every month and upgraded on the 21st how much will my bill be? My original deal was £21 per month (£18 in the Jan sale), I then upgraded to the £27 per month(£23 in the Jan sale)I hope that's ...

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