Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121947 Views
  • 27 replies
  • 5 kudos

Resolved! No service

I have had no service since yesterday. I've never had this problem before - what could be causing this?

Anonymous by Not applicable
  • 723 Views
  • 6 replies
  • 0 kudos

Resolved! upgrade

i have another mobile number that is due for a update and i want to know if i can get it now ??

Anonymous by Not applicable
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! o2 app

i have recently rejoined o2, and using a 12 month sim only business acount deal,but the app does not seem to work for me?i wasnt suppled a username or password so i signed up with my email adress and it isnt linked even typing my number in too.also t...

Anonymous by Not applicable
  • 849 Views
  • 13 replies
  • 0 kudos

Resolved! Smart phone/iPhone data

I have recently took out a contract on a Samsung s4, with 1gb of data.I was going to give the s4 to my daughter and still use my iPhone on this contract.When I put the sim into my iPhone, I cannot connect to anything via data.Is there a difference be...

Anonymous by Not applicable
  • 603 Views
  • 2 replies
  • 0 kudos

Resolved! No 3G Connection in Leeds 9 for weeks - Appalling Customer Service

I've tweeted the O2 people about this and have received the reply that there is a faulty mast and that it is being worked on. I asked if there was an expected end date to the work and was told they don't know. Not acceptable. Any company providing a ...

Anonymous by Not applicable
  • 1804 Views
  • 17 replies
  • 0 kudos

Resolved! Calls to Jersey, Guernsey and Isle of Man, from 4th December

I have just received a message saying that, from 4th December, calls to Jersey, Guernsey and Isle of Man will be removed from my inclusive minutes. It doesn't mention whether texts will be affected. Does anyone know whether or not texts will still be...

Anonymous by Not applicable
  • 9236 Views
  • 20 replies
  • 0 kudos

Resolved! phone broken down

i got sim only deal but my phone crashed and i cant fix it and i dont know if i can get a phone tarif but not sim with it

Anonymous by Not applicable
  • 798 Views
  • 5 replies
  • 0 kudos

Resolved! How do I access my pay as you bill?

I have used my free minutes in less than a week and I want to check my usage but I can only access my bill total and not an intermised bill. I have tried live chat 3 times and got nowhere with them.

Anonymous by Not applicable
  • 1144 Views
  • 6 replies
  • 0 kudos

Friends and family discount

Hi, Is it possible to get this on the iphone 5s and 5c? I was on the phone to o2 today and they have stated that NO p2 open discount are allowed to be used on Iphone 5s and 5c. Now I thought this only applied to the o2 open discount. Is family and fr...

Anonymous by Not applicable
  • 633 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrading with someone else?

My phone is due to expire on the 9th January but it says i can upgrade a month early. I have looked on o2s website and the likes of Carphone Warehouse etc are a lot cheaper. My question is can i go into Carphone Warehouse and upgrade with them and go...

Anonymous by Not applicable
  • 893 Views
  • 4 replies
  • 0 kudos