Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing Name on Account

My Wife died in 2008 yet despite several calls O2 STILL MANAGES TO PUT A DECEASED PERSON NAME ON THE ACCOUNT ..This is totally incorrect and contravenes several UK remits .How does one get this amended . more so since I have altered the tariff in the...

Porting problems

Absolutely fed up with 02 !!!! Can not wait to take phones back to the shop tomorrow . I was a meant to port in from vodafone on Tuesday this has not happened and im on Friday i keep getting told they r escalating it !!!!????? This i do not believe t...

Resolved! Change my mobile contact number

Sent to me a code to mobile number that I don't use. Can I change this number? How I doing it?

Resolved! Cancel

What number do you call to cancel your contract and what do I need to ask for to keep my number please

Faulty Phone Replacement

Could someone from O2 please explain to me why, after you sold me a faulty phone and it had been to your repair centre twice with no success, I was only offered a reconditioned phone as a replacement instead of a new one?

Help! Can't phone O2 and live chat not working.

im in France at the moment and there's a call bar on my number that means I can't phone O2. I can receive calls and the Internet works but I cannot make calls (pop up tells me call are barred). I managed to get my sister in England to call O2 yesterd...

Resolved! Using Phone in USA

HiI wonder if anyone could tell me: If I travel to USA, and want to give someone located in the USA my mobile number to call me, what prefix changes do I make? ThanksAlan

Resolved! £10 credit not applied following purchase of new phone.

Hello, I bought a Microsoft Lumia 640 and £10 credit via the O2 website and received the phone via courier last week. I then ported my Pay & Go number to my new handset. The credit has not yet been applied and I am unable to make calls or send text m...

Resolved! 5GB and 12GB preloaded 4G iPad sim cards - validity length?

Hi, Is anyone able to clarify what the deal is with these sim cards:http://www.o2.co.uk/broadband/ipad-sim It says it comes with xGB preloaded data, but I can't see anywhere that definitivly says they last for x days. Ideally, the 5GB and 12GB sims w...

Resolved! No 4G on my phone

My wife and I both have Microsoft Lumia 640 LTE with latest Windows 8.1 including the updates and we use the same o2 Bundle package. My wife's phone showing 4G and mine doesn't, on both at our home and outings, I don't get any 4G signal neither. I ha...

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