on 29-03-2015 15:29
I've just been told I've wasted ages trying to top up a new PAYG SIM for the first time. Online don't work, by phone don't work. Then I'm told the first top up needs to be done by voucher.
Not once does it say anywhere that this is necessary anywhere on the information I was given with the SIM.
Thanks O2 for wasting so much of my time. Rubbish!
29-03-2015 15:32 - edited 29-03-2015 15:33
???? who's told u that? That's incorrect!
How are u trying to top up and what error are u getting?
Edit: just read it again and u tried them all. Have u tried a different card?
on 29-03-2015 15:32
on 29-03-2015 15:36
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 29-03-2015 15:37
.What a load of baloney....was this live chat by any chance?
on 29-03-2015 16:00
Yes, live chat.
I had a SIM delivered a couple of weeks back on PAYG. I added it to my account of two existing Pay Monthly accounts using a code the website sent. So good so far.
I then went online to top up, added all my card details (first time using the card to top up) and the message each time was "there seems to be a problem". So, I try 4444 I think that's the number. Again, I go through the process of adding my UK Visa card details and again I get "There seems to be a problem".
The card is fine! I tried each process at least 6 times over the last few days.
I was gibe a number to call on live chat and I'm told I must get a voucher from a shop or an O2 store first time. I moan about this to the live chat person as this is the first time I've heard about this.
Anyway, not sure quite what to do now.
on 29-03-2015 16:05
You can top up through most banking apps now or at an ATM machine.
on 29-03-2015 16:19
Thanks, it's not the end of the world having to stop off at a shop it's just annoying not being able to do it online or by calling 4444.
One person gave me a number on live chat and told me it would cost me 25p. When I mentioned I had no credit and that no credit was the root of my problem they gave me another number which was a landline route to the top up line. Annoying that such a simple process should be so difficult.