cancel
Showing results for 
Search instead for 
Did you mean: 

PAYG first top up - Voucher? I never knew that!

Anonymous
Not applicable

I've just been told I've wasted ages trying to top up a new PAYG SIM for the first time. Online don't work, by phone don't work. Then I'm told the first top up needs to be done by voucher.

 

Not once does it say anywhere that this is necessary anywhere on the information I was given with the SIM. 

 

Thanks O2 for wasting so much of my time. Rubbish!

Message 1 of 40
5,767 Views
39 REPLIES 39

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I think your only option is to call customer service from your monthly contract mobile on 202 and choose the option to speak about another mobile number. They should be able to register the card against your P&G number. Maestro and some Amex cards don't work unfortunately.

Message 21 of 40
1,558 Views

Anonymous
Not applicable
@MI5 I will try the desktop version but it looks ok plus the app is ok for me
Message 22 of 40
1,558 Views

Anonymous
Not applicable
@MI5 I can confirm that both the app & desktop myo2 work fine for me
Message 23 of 40
1,556 Views

Anonymous
Not applicable

I'll try one more time . . .

 

From My O2 I select 'Pay and Go'

From products and services I select the only number I have (the new one) from 'Pay and Go'

As current balance is zero I click the @Anonymous up your mobile' button

I select web top up and a new window opens

Input my number, email and select a tenner

I input all my details for the card I use almost every day and . . . 

The bldy cat again!

 

a.jpg

Message 24 of 40
1,554 Views

Anonymous
Not applicable

I think your only option is to call customer service from your monthly contract mobile on 202 and choose the option to speak about another mobile number.

 

Thanks, closed at the mo, I'll try tomorrow. It's a Visa Debit BTW.

Message 25 of 40
1,551 Views

Anonymous
Not applicable

Live Chat with an O2 Guru ! Insistant I need a voucher.

 

1.jpg

 

2.jpg

 

3.jpg

 

I went through all this before so I gave up at this point

Message 26 of 40
1,536 Views

Anonymous
Not applicable
Live Chat really is painful.

I used it last night for something else and the agent spent 20 minutes trying to answer a question I hadn't asked.

Please CALL CS tomorrow or when convenient on 4445. If you can't get through call 0344 809 0202 from another mobile or landline.
Message 27 of 40
1,524 Views

Anonymous
Not applicable
Gaurav that paryicular name crops up a lot, I wonder if it's a generic name they use
Message 28 of 40
1,517 Views

MI5
Level 94: Supreme
  • 143429 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
That was the guy that figured out my original sim was disabled.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 29 of 40
1,515 Views

Anonymous
Not applicable
What are the chances of that, 2 incorrect answers on 2 different queries
Message 30 of 40
1,513 Views